1.Each manufacturer’s warranty lasts different durations which stated against each product, starting from the date of receipt/delivery.
2.In order to rely on this manufacturer’s warranty, proof of purchase by presenting the original, copy or photo of invoice or the print-out of online order invoice is required to evidence the first purchase and all subsequent replacements.
3.Products in not covered under the Manufacturer's Warranty
- Product that has been stored/installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products;
- Product has not been used in accordance with the user manual or Instructions that accompanies the product;
- Normal wear and tear;
- Damage caused by impacts or accidents;
- Damages caused by external factors;
- Display or discounted products;
- Product without the original, copy or photo of sales invoice;
- Products have not been purchased from authorized Hong Kong retailers.
4.The manufacturer’s warranty is not transferable in any case and can only be used by the first owner of the product. In case of claiming the manufacturer’s warranty, the customer must report any defect to the Authorized Hong Kong or Macau retailer within seven days of its discovery.
Stroller / Car seat
The following stroller / car seat entitle to 1-year manufacturer's warranty.
The following stroller / car seat entitle to 2-years manufacturer's warranty.
- UPPAbaby - Vista V3 single seat Stroller
- UPPAbaby - Vista V2 single seat Stroller
- UPPAbaby - Cruz V2 Stroller
- UPPAbaby - Minu V3 Stroller
*UPPAbaby strollers come with 2 years warranty
- Stokke® - YOYO²
- Cybex - BEEZY Stroller
- Cybex - MIOS Stroller
- Joolz - Aer Buggy
- Joolz - Aer 2 Buggy
- Joolz - Hub+ Buggy
*You can enjoy a 10-years transferable warranty (with original proof of purchase) by register in Joolz website within 6 months of purchase. About warranty of Joolz, please find details at the end of this page.
- Avova - Sperber-Fix 2 Car Seat
- Avova - Sora-fix Car Seat
- Avova - Swan-fix i-size Car Seat
- Cybex - PALLAS G i-SIZE Car Seat
- Cybex - SOLUTION Z PLUS i-FIX Car Seat
- Doona - Infant Car Seat & Stroller
- Recaro - Axion1 I-SIZE Car Seat
- Recaro - Xenon 1 I-Size Car Seat
- Recaro - Monza CFX Folding Car Seat
- Recaro - Salia 125 Car Seat
- Britax - DUALFIX i-SIZE Car Seat
- Britax - ADVANSAFIX i-Size Car Seat
- Britax - KIDFIX i-SIZE Car Seat
*About the warranty of Britax, please find detail at: https://britax-roemer.com.hk/
- Swandoo - Charlie i-Size Booster Car Seat
- Swandoo - Albert i-Size 1.2 Baby Car Seat 2025
- Swandoo - Marie3 i-Size 360° Rotating Child Car Seat
- Swandoo - Marie5 i-Size 360° Rotating Child Car Seat
*You can extend your warranty by registering online within 3 months from the date of purchase. For more information on Swandoo product warranty registration, please refer to the information at the end of this article.
- Nuna - aace™Car seat lx
- Nuna - exec™ Car Seat
- Nuna - myti Car seat
- Nuna - pipa next Infant Car Seat
- Nuna - pipa urbn Infant Car Seat
- Nuna - rava™ Convertible Car Seat
- Nuna - revv™ Rotating Convertible Car Seat
- Nuna - todl™ next Convertible Car Seat
- Nuna - IXXA™ Stroller
- Nuna - TRIV™ next compact pushchair
- Nuna - TRVL™ Stroller
*About warranty of Nuna, please find details at the end of this page.
The following stroller / car seat entitle to 3-years manufacturer's warranty.
- Stokke® Xplory® X
- Stokke® - YOYO³ Frame
*Stokke® - YOYO³ Frame is entitled to 2-years warranty. You can extend the warranty to 3 years by registration. Please find the details at the end of this page.
What is covered under this manufacturer's warranty?
This warranty applies to domestic use only and covers structural manufacturing defects.
Bikes / Trike /Scooter
General
Part or model specifications are subject to change without notice. This Limited Warranty is the only warranty for the product. ALL WARRANTIES OTHER THAN STATED HEREIN ARE DISCLAIMED INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT ALLOWABLE BY APPLICABLE LAW. ALL LIABILITY FOR INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARE EXPRESSLY DISCLAIMED, TO THE EXTENT ALLOWABLE BY APPLICABLE LAW. The only uses for this product are described in this manual. Warranty registration is not required. The Limited Warranty extends only to the original consumer and is not transferable to anyone else.
The following bikes/trikes entitle to 1-year manufacturer’s warranty:
- Doona - Liki Trike
What does this Limited Warranty cover?
This Limited Warranty covers defects in workmanship and materials for all parts of the product except those indicated below as not warranted.
What must you do to keep the Limited Warranty in effect?
This Limited Warranty is effective only if:
- Product is completely and correctly assembled;
- Product is used under normal conditions for its intended purpose (see the following section for excluded activities);
- Product receives all necessary maintenance and adjustments;
- Product is used for general transportation and recreational use only.
What is not covered by this Limited Warranty?
This product is designed for recreational use only. This Limited Warranty does not cover normal wear and tear, normal maintenance items, or any damage, failure, or loss that is caused by improper assembly, maintenance, adjustment, storage, or use of the product. This Limited Warranty does not extend to future performance.
- Failure to install/use in accordance with the instructions;
- Failures caused by unexpected events;
- Modified by a non-designated repair shop or privately, and replacement of non-original parts;
- Operating for rental or abnormal use;
- Due to the consumption of consumables, proper maintenance or replacement is not carried out in time, resulting in failure and damage of other parts;
- The tire is punctured by a sharp foreign object, resulting in a flat tire or a puncture.
This Limited Warranty will be void if the product is ever:
- Used in any competitive sport
- Used for stunt riding, jumping, aerobatics or similar activity;
- Modified in any way;
- Modified with the addition of a motor;
- Ridden by more than one person at a time;
- Rented, sold, or given away;
- Used in a manner contrary to the instructions and warnings in the Owner’s Manual.
What will the Manufacturer do?
Manufacturer’s sole and exclusive obligation under this Limited Warranty is to repair and/or replace, at its sole option, any covered defect in workmanship or materials.
About other products
Haenim
Haenim Sterilizer machine is entitled to 1-year manufacturer’s warranty.
Haenim Sterilizer LED light bulb is entitled to 2-years manufacturer’s warranty.
Tel: (852) 23480433
CuboAi
CuboAi Plus Smart Baby Monitor is entitled to 1-year manufacturer’s warranty. You can contact CuboAi CS during the warranty period [CuboAi personnel can be contacted in the CuboAi App (Settings → Private message customer service)]
E-mail:support@cuboai.com
Stokke®
The following products entitle to 2-years manufacturer's warranty.
- JetKids by Stokke®
- Stokke® Flexi Bath
- Stokke® Limas Carrier
- Stokke® MuTable™ V1
- Stokke® MuTable™ V2 (Extend to 3-years warranty by registration)
- Stokke® Snoozi™ Bassinet Bed(Extend to 3-years warranty by registration)
The following products entitle to 3-years
- Stokke® Yoga™
*You can extend the warranty of some product by registration.
Caraz
Customers who purchase a Caraz Baby Room from your store will enjoy a 1-year free door lock replacement service. If the door lock malfunctions within one year of use, we will provide up to 2 free replacements. (Terms and conditions apply.)
*After registration, damaged door locks can be replaced free of charge
Swandoo
About Swandoo Warranty：
-By registering your product online you can extend your product warranty(Online registration is required within 3 months from the date of purchase.)
>Registration<
Manufacturing and material defects(except soft parts)：
-Before registration, 2 years
-After registration, 8 years
Textiles (Fabrics)：
-Before registration, 1years
-After registration, 3 years
Ridesafer
-Before registration, 1years
-After registration, 3 years
*Products can extend the warranty period after registration
UPPAbaby®
The following products entitle to 2-years manufacturer's warranty.
- UPPAbaby - Remi Playard
Waldmann
The following products entitle to 2-years manufacturer's warranty.
- Waldmann - Cidoo Free-Standing Luminaire
The following products entitle to 20-years manufacturer's warranty.
- Waldmann - Lavigo D Free-Standing Luminaire
- Waldmann - Lavigo VTL Free-Standing Luminaire(Automatic induction)
- Waldmann - Lavigo R - Standing Luminaire(Automatic induction)
Yamatoya
The following products entitle to 1-years manufacturer's warranty.
-Yamatoya - Buono 3 Book Wagon
-Yamatoya - Buono 3 kids desk & chair
-Yamatoya - Norsta 3 Bookshelf
-Yamatoya - Norsta 3 Kids Desk
-Yamatoya - Norsta 3 Chair
-Yamatoya - Norsta 3 Toy Box
Hoppl
The following products entitle to 1-years manufacturer's warranty.
-Hoppl - Colo Colo Chair & Desk
-Hoppl - Bed cot
-Hoppl - bebed play circle
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For the following brands, please contact :
Beaba
Tel: (852) 36902590
Britax
Tel: (852) 39564091
Babybjorn
(852) 3184-0660
Joolz
You can enjoy a 10-years transferable warranty (with original proof of purchase) by register in Joolz website within 6 months of purchase.
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In the case of any dispute, the decision of Jakewell shall be final.
For enquiries, please contact our dedicated Customer Services team: (Mon-Fri 10am – 5pm, non-public holidays)
Email: hello@babygalleria.com.hk
Whatsapp: 98282360